We experienced a technical issue that affected our job application system between August 1st, 2024 to August 18th, 2024. If you applied during this period, we kindly ask that you resubmit your application to ensure we have received it. We apologize for any inconvenience and appreciate your understanding.

About Us:

Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada’s scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and comfort. Join us in making a significant impact on the world’s transit systems.

Your Role:

Are you a detail-oriented professional who thrives on ensuring projects run smoothly? At Quester Tangent, you will join the Customer Experience department, a team dedicated to executing projects to the agreed schedule, scope, and cost. You will also be the primary contact point for clients to address support requests related to existing or legacy projects. Your role involves both hands-on tasks and administrative duties to support project managers and ensure successful project delivery.

How You Will Spend Your Time:

• Provide initial point of contact for (Level 1) support requests received from customers.
• Log customer requests into the customer incident management database and forward requests to the appropriate resources within the organization.
• Ensure all customer requests are treated in a courteous and timely manner to a successful conclusion.
• Assist Project Managers in the preparation of daily project correspondences with clients.
• Assist in the preparation and delivery of project documentation, including official letters, project plans, and other project documents as directed by the Project Managers.
• Track and schedule project deliverables, including CDRLs, products, training, and services.
• Prepare project invoices.
• Assist with the collection of payments for project invoices.
• Process client purchase orders.
• Issue and update internal change orders (ICO).
• Manage order entry in QT’s MRP system to ensure on-schedule delivery of products included in the project scope of supply.
• Assist the Project Managers in compiling monthly project reports for senior management.
• Perform additional duties as directed by the Customer Experience Manager.

What You Will Need to Succeed:

• Post-secondary education in a relevant field.
• Proficiency with Microsoft Office and ERP systems.
• Strong communication and interpersonal skills.
• High motivation and the ability to work independently in a high-energy environment.
• Commitment to delivering the highest levels of customer service.

Experiences That Will Help You Thrive:

• Minimum of 3 years’ experience in a project coordination role or similar.
• Proven experience coordinating with teams.
• PMP certification is an asset.

Why Join Quester Tangent?

• Expertise and Innovation: Dive into a world where your ideas can shape the future. At Quester Tangent, we’re a community of dreamers and doers. Here, innovation isn’t just welcomed, it’s celebrated. Embrace the thrill of challenge and let your passion for discovery lead the way in our journey to redefine transit operations.
• Impactful Work: Your work matters here. Every project you touch improves the fabric of communities across the globe, making public transportation smoother and more sustainable. It’s more than just a job, it’s how you will make a tangible difference in people’s lives, contributing to a future where everyone moves easier, breathes cleaner air, and lives better.
• Career Growth: Your growth fuels our innovation. That’s why we’re deeply invested in your personal and professional development. From mentorship to education support, every opportunity is designed to help you thrive. With us, your next career milestone is within reach, supported by a culture that cheers your every step.
• Work-Life Balance: We value the importance of balance in our employees’ lives, and we are committed to providing a work environment that supports work-life balance, operating within standard Canadian work hours.
• Inclusive Environment: At Quester Tangent, every voice matters. We are an equal opportunity employer that values and respects all employees as individuals, regardless of age, race, nationality, religion, sexual orientation, and gender. Here, we celebrate our differences, knowing they make us stronger. Your achievements and contributions are recognized in heartfelt ways, making sure you always feel appreciated and integral to our shared success.
• Perks and Benefits: Life at Quester Tangent comes with its rewards. We offer quarterly ‘me days’ to public transit discounts, bicycle racks, and free parking. Our monthly company events keep us connected, and our competitive salary and benefits package take care of you and your family.

How to Apply: 

Send your resume and a cover letter that captures your passion and fit for the role to Human Resources at careers@questertangent.com. Be sure to include the exact job title in the subject line of your email.

In your application, please also answer the following questions:

• Do you currently reside on Vancouver Island in the Greater Victoria Region?
• Can you explain your eligibility to work in Canada on a permanent basis?

Application Deadline:
Open until filled.

Work Arrangement:
Hybrid

Job Type:
Permanent Full-time

Schedule:
Standard Working Hours in Canada (Monday to Friday, 40 Hours per Week).

Salary Range:
$49,000 – $68,000 per year, commensurate with experience.