About Us:
Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada’s scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and comfort. Join us in making a significant impact on the world’s transit systems.
Your Role:
Are you a technical expert with a passion for hands-on problem-solving? At Quester Tangent, you’ll provide critical field support to our customers, ensuring our systems are installed and operating flawlessly. Your role will involve training, commissioning, testing, validation, and troubleshooting of our Train Control & Monitor (TCMS) and Passenger Information System (PIS) solutions.
How You Will Spend Your Time:
A significant portion of the Field Support Engineer’s time will be spent working with our transit customers’ engineering teams in an on-train environment to:
- Support commissioning of Train Control and Monitoring Systems (TCMS), as well as Passenger Information Systems (PIS).
- Perform post-installation check-outs to ensure equipment is properly installed.
- Perform system-level integration testing to validate system installation and confirm proper integration between on-train equipment and systems.
- Work with both our own and our customers’ engineering teams to troubleshoot support issues identified by our customers.
- Provide our transit clients with on-site and remote equipment software updates.
- Deliver training to operations, maintenance, and engineering staff at transit authorities on the use and maintenance of our TCMS and PIS systems and components.
What You Will Need to Succeed:
- Bachelor’s degree in Engineering or equivalent.
- Customer-focused attitude and associated strong interpersonal skills.
- Excellent written and oral communication skills in English.
- Strong problem-solving skills.
- Willingness and ability to travel extensively and act as QT’s representative for integration testing at customer sites in North America and Asia.
- Strong interpersonal and presentation skills and an ability to work in a high-energy environment with minimum supervision.
- An advocate of continuous improvement.
Experiences That Will Help You Thrive:
- Minimum 3 years of post-graduation experience in an Engineering role.
- Passion for and commitment to delivering the best customer support experience.
- Range of experience with electronic equipment.
- Detailed knowledge of software usage in Windows and Linux environments.
- Understanding of detailed behavior of communication network protocols such as TCP/IP and Serial Communication in both wired and wireless configurations.
Why Join Quester Tangent?
- Expertise and Innovation: At Quester Tangent, your ideas shape the future. We’re a community that thrives on creativity, tackling challenges, and celebrating innovation every step of the way.
- Impactful Work: We’re passionate about what we do. Every contribution you make at Quester Tangent plays a part in improving public transit, creating a meaningful impact in communities around the globe.
- Career Growth: We’re committed to your continuous development through mentorship and training. With us, your next career milestone is within reach, supported by a culture that cheers your every step.
- Work-Life Balance: We value balance. Whether in the office or working remotely, we encourage you to disconnect after hours so you can thrive both personally and professionally.
- Inclusive Environment: We’re an equal opportunity workplace that fosters a culture of inclusion. Here, we embrace differences, cultivating a caring, collaborative team, focused on learning and growth. Your unique contributions are recognized and celebrated.
- Perks and Benefits: We offer quarterly ‘me days,’ transportation discounts, and free parking. Our monthly company events keep us connected, and our competitive salary and benefits package supports you and your family.
How to Apply:
Send your resume and a cover letter that captures your passion and fit for the role to Human Resources at careers@questertangent.com. Be sure to include the exact job title in the subject line of your email.
In your application, please also answer the following questions:
- Do you currently reside on Vancouver Island in the Greater Victoria Region?
- Can you explain your eligibility to work in Canada on a permanent basis?
Application Deadline:
Open until filled.
Work Arrangement:
Hybrid
Job Type:
Permanent Full-time
Schedule:
Standard Working Hours in Canada (Monday to Friday, 40 Hours per Week).
Salary Range:
$59,000 – $83,000 per year, commensurate with experience.